PATIENT-CENTERED CARE

A philosophy of practice that sees the patient’s needs and perspective at the heart of the healthcare encounter. It includes a commitment to designing systems and processes to meet the needs of patients first and before the needs of care providers and the system. For example, were a treatment delivery system (say kidney dialysis) to be patient-centered, it would be provided where it is most convenient and effective for patients – likely in the home and as unobtrusively as possible – instead of in a hospital or outpatient facility.

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